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Order Lifecycle Management Tool - As orders are processed, a series of
appropriate actions for employees are created with assignees and due dates on a
42 day lifecycle from processing to installation of product. Tasks appear to
users via hierarchical availability (if the precursor task is not done, the next
won't show as viable). System also summarizes data from JD Edwards
EnterpriseOne and
proprietary in-house systems. Post-install issues and RMAs are also handled
within this system, and numerous auto-completing emails to customers and sales
staff are generated through the tasks layer.
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